92pak Privacy Policy

This Privacy Policy explains how 92pak ("we", "us", "our") collects, processes, stores, and protects the personal information of players and visitors who use the 92pak platform at 92pak.vin — including the website, the mobile application, and all associated services such as sports betting, live casino, slots, fish games, and the payment cashier.

We understand that Pakistani players value their privacy and want to know exactly how their data is being handled. This policy is written in plain, straightforward English so that you can understand your rights and our obligations without having to wade through dense legal language.

By registering an account or using any 92pak service, you confirm that you have read and understood this Privacy Policy. If you have any questions that this document does not answer clearly, please get in touch with our support team at [email protected].

The personal data we collect falls into several categories depending on how you interact with 92pak. Below is a clear breakdown of what we collect and when.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes.

The personal data we collect is used for specific, legitimate purposes. We do not use your data for anything that falls outside the scope of delivering and improving the 92pak experience. Here is how your information is used in practice:

• Account Management: To create and maintain your account, verify your identity, and process your login securely.
• Payment Processing: To facilitate deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, underage gambling, and other prohibited behaviour on the platform.
• Responsible Gaming: To monitor gaming patterns and, where appropriate, flag accounts that may show signs of problem gambling so we can offer the right support tools.
• Customer Support: To respond to your queries, complaints, and requests in a timely and helpful manner.
• Platform Improvement: To analyse how players use 92pak so we can improve the user experience, fix technical issues, and develop new features.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about new games or features — only if you have opted in to receive them.
• Legal Compliance: To meet any obligations we may have under applicable laws, including record-keeping requirements and responding to lawful requests from authorities.

We process your personal data on the following legal grounds, depending on the specific purpose:

• Contractual Necessity: Processing your registration data, payment details, and gaming activity is necessary to fulfil the contract between you and 92pak — i.e., to provide you with the platform services you signed up for.
• Legitimate Interests: We process technical data and gaming behaviour data based on our legitimate interest in keeping the platform secure, preventing fraud, and improving our services, provided this does not override your own rights.
• Legal Obligation: In certain cases, we are required by law to collect and retain specific data, such as transaction records and identity verification documents.
• Consent: Where processing is not covered by the above grounds — for example, sending you promotional emails — we rely on your explicit consent, which you can withdraw at any time.

You have the right to withdraw consent for marketing communications at any time. Doing so will not affect the lawfulness of any processing carried out before your withdrawal, nor will it affect your ability to use the platform.

92pak uses cookies and similar tracking technologies on the website and mobile app to deliver a better, more personalised experience. Here is what you need to know about how we use them:

• Essential Cookies: Required for the platform to function — for example, keeping you logged in during a session, remembering your language preference, and maintaining your betting slip. These cannot be disabled without breaking core features.
• Analytics Cookies: Help us understand how players navigate the platform, which pages are visited most, and where technical errors occur. Data collected is aggregated and does not identify you personally.
• Security Cookies: Used to detect and prevent suspicious activity such as credential stuffing, bot activity, and session hijacking.
• Marketing Cookies: Track whether you clicked on a promotional link to reach 92pak. Used to attribute registrations to the correct promotional channel. Only active if you consent.

We do not use cross-site tracking cookies to follow your activity on other websites outside the 92pak platform.

92pak does not sell your personal data to any third party. However, to deliver our services effectively, we do share limited and necessary data with trusted third-party partners under strict data-processing agreements. These partners include:

• Payment Processors: JazzCash, Easypaisa, Raast, and bank partners receive the minimum payment data needed to process your deposits and withdrawals in PKR.
• Identity Verification Providers: Where automated KYC checks are used to verify CNIC and other identity documents, data is shared securely with the relevant verification service.
• Game Studio Providers: Game studios powering the 92pak Game Lobby may receive anonymised session data required to deliver game content correctly and settle game rounds accurately.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us improve the product.
• Legal & Regulatory Authorities: We may be required by law to share data with authorities upon receipt of a valid, lawful request. We will always try to notify you of such a request unless we are legally prohibited from doing so.

All third parties who process data on our behalf are required to handle your information securely, use it only for the agreed purpose, and comply with applicable data protection obligations.

Given that 92pak processes financial transactions in PKR through JazzCash, Easypaisa, Raast, and bank channels, we treat payment data with an especially high level of care. Here is how we protect it:

• All payment data is transmitted over TLS-encrypted connections — the same standard used by banks and major financial institutions.
• Full payment account numbers and bank details are never stored in plain text on our servers. We use tokenisation where applicable.
• Access to payment data within 92pak's internal systems is restricted on a strict need-to-know basis and is logged for audit purposes.
• Withdrawal requests go through a manual review layer before funds are released, which helps prevent unauthorised cashouts even if an account is compromised.

We retain your personal data for as long as your account is active and for a reasonable period afterwards to meet legal, audit, and dispute-resolution obligations. Here is how long different types of data are typically kept:

• Account & Registration Data: Retained for the duration of your account and for up to 5 years after account closure to meet standard record-keeping obligations.
• Transaction & Payment Records: Retained for a minimum of 5 years from the date of the transaction, as required for financial audit purposes.
• Identity Verification Documents: Retained for as long as the account is active and for up to 5 years after closure, or as required by applicable law.
• Support Communications: Chat and email records are retained for up to 2 years to help resolve recurring issues and maintain service quality.
• Technical & Analytics Data: Typically retained for up to 12 months in identifiable form, after which data is aggregated and anonymised for longer-term analysis.

When retention periods expire and no legal obligation requires further storage, we securely delete or anonymise your personal data. You may request early deletion of certain data by contacting support, subject to our legal retention obligations.

As a 92pak player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary barriers:

• Right of Access: You can request a copy of the personal data 92pak holds about you at any time.
• Right to Rectification: If any of your data is inaccurate or incomplete, you have the right to request a correction. You can update most basic details directly from your account dashboard.
• Right to Erasure: You can request that we delete your personal data. We will comply where there is no legal obligation requiring us to retain it.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how your data is used while a concern is being resolved.
• Right to Data Portability: You can request your data in a commonly used, machine-readable format.
• Right to Object: You can object to data processing carried out on the basis of legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where we rely on your consent for processing — such as marketing emails — you can withdraw that consent at any time.

92pak is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. All players are required to confirm their age during registration, and we may request age verification documents before activating full account features or processing withdrawals.

If we become aware that a registered account belongs to a person under 18, the account will be immediately suspended, any funds held will be assessed in line with our Terms and Conditions, and the personal data associated with the account will be deleted from our systems as soon as practically possible.

Parents and guardians who believe a minor has registered on the 92pak platform should contact our support team immediately. We take underage gambling prevention seriously and will act swiftly on any such report.

Protecting your personal data against unauthorised access, loss, or misuse is a core responsibility we take seriously. The technical and organisational measures we have in place include:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• Encryption at rest for sensitive data stored in our databases, including payment tokens and identity document scans.
• Role-based access controls — staff can only access the data they need to do their specific job, and all access is logged.
• Two-factor authentication (2FA) available for player accounts to reduce the risk of unauthorised logins.
• Regular security reviews and vulnerability assessments of the platform's infrastructure.
• Incident response procedures to detect, contain, and respond to any data breach promptly.

While we maintain strong security measures, no online platform can guarantee 100% security. You play an important role in keeping your account safe — use a strong, unique password, enable 2FA, and never share your login credentials with anyone.

92pak may update this Privacy Policy from time to time to reflect changes in our data practices, new services we introduce, or updates to applicable laws. When we make material changes, we will notify registered players via email and/or display a prominent notice on the platform before the changes take effect.

The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically so you stay informed about how your data is being handled. Continued use of the 92pak platform after a policy update constitutes your acknowledgement of the revised terms.

If you disagree with any significant changes to this policy, please contact our support team. In some cases, you may have the right to object to the new processing activities or to request account closure if the changes are not acceptable to you.

If you have any questions, concerns, or requests related to your privacy or the way 92pak handles your personal data, please reach out to our support team. We are available around the clock to assist you.

When contacting us about a data request, please include your registered username and the email address associated with your account. This helps us verify your identity and process your request efficiently.

For general account questions, platform support, or responsible gaming assistance, you can also visit our FAQ page or review the Responsible Gaming section for self-service tools and guidance.